Role: Application Support Specialist (full or part time; at least 60% FTE)
Division: Assessment & Qualifications Delivery
Location: Rotherham or London, UK; Hybrid-working
About UK Assessment & Qualifications
We are responsible for the delivery of nearly 4 million examination results per annum, including A-Level, GCSE, BTEC and T-levels for students in UK and International centres. Our in-house systems process every learner from registration to marking and certification, in a highly regulated business. We currently operate a hybrid estate of predominantly bespoke systems, with an ongoing strategic transformation programme to migrate from on-prem to cloud based, cost effective, scalable and resilient services.
About the Job
As part of the Service Delivery Department, you will be responsible for ensuring that the IT systems used in staging and production are correctly deployed, configured and supported. This key team will monitor the services and proactively recommend areas for improvement and action.
The role includes but is not limited to incident resolution, liaising with customers and other partners, problem, incident analysis and reporting, diagnosing the root cause and contributing to RCAs. Data interrogation is also a key part of the role for data queries. The applications supported are a mix of bespoke and industry standard systems hosted on infrastructure located on-premises and in the cloud.
We’d expect that you’ll have relevant experience supporting, configuring, and maintaining systems in a production environment. Ideally you will have a background working in an application support team providing back-office application software support.
A basic technical background in MS SQL Server and confidence working with on-premise deployed applications is desirable although you will be supported by a team of technical consultants/DBAs to assist with integrations and more complex database tasks.
Key Skills & Experience
ITIL Incident, Problem, Service Request and Change Management
Working with Microsoft Windows 2008, 2012 and 2016
Firewall, Network & Load-Balancing knowledge
System Metrics Gathering
Deploying and Configuring Microsoft .Net Applications
Desirable Skills & Experience
The role is aligned to either our Rotherham or central London offices. Our Rotherham office is located at Junction 1 of the M18, making it commutable from Sheffield, Leeds, Doncaster, Derby or Nottingham.
We have worked from home throughout the pandemic, but will adopt hybrid working once national restrictions are lifted; for this role that means visiting your base office no more than once a week with the possibility of occasional travel to other Pearson sites, however, adjustments to this due to personal circumstances & preferences are possible.
We work a 37.5 hour week, with all our team free to flex their day around our core hours, which are Monday to Friday, 10 to 4 GMT/BST. School runs, etc can be accommodated. Other flexible working patterns can be considered, including part-time working and non-traditional hours. As we regularly work with global teams, particularly in India and the US, there may be the occasional need to accommodate meetings outside of core hours.
The position is part of a team covering a 24/7/365 operation, so a candidate must be prepared to work outside normal business hours (including 24/7 on-call) as part of a rota and shift work (compensated).
We actively encourage our staff to participate in at least 40 hours of training a year, and offer relevant AWS training and certification as part of this role.
Your benefits and rewards
Here at Pearson we offer a range of benefits, which include:
25 Days annual leave (increasing by 1 day with every year of continuous service up to 30 days); annual leave trading, +/- 5 days
Private Pension plan scheme where we pay in double what you contribute, up to 16% depending on your age
Life, private medical and dental care insurance options, plus free eye tests
Stock/share purchase options
Maternity, paternity, and family care leave as well as flexible working policies
An employee wellbeing assistance programme
Cycle to work program, volunteering days, gym membership concessions in selected office locations, along with retail and leisure discounts
Diversity, Equity & Inclusion
We’re committed to equity and opportunity, so that all learners can realise the life they imagine and see themselves in our services and products. We believe learning is a powerful force for change and that diversity, equity and inclusion are fundamental to who we are. We’re committed to addressing all forms of systematic racism, discrimination and inequality in everything we do.
We also believe in giving everyone in the company the chance to help shape a more inclusive culture, in which everyone feels a sense of belonging and in which everyone acts with integrity day-in, day-out. To learn more about Pearson’s commitment to a diverse and inclusive workforce, please click here.
Pearson is an equal opportunities employer. We do not discriminate against employees or job applicants and select the best person for each job based on relevant skills and experience. We are also committed to building an accurate picture of the make-up of the workforce and encouraging equality and diversity.
The information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process. We are a Stonewall Gold and Top 20 LGBT+ inclusive employer, Investors in People Gold, Race Charter signatory, Disability Confident employer and Working Mums Top Employer.
Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose – to help everyone achieve their potential through learning. We do that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the world’s leading learning company. Learn more at pearson