Senior Operations Administrator –

The Role: Senior Operations Management Administrator

Employment: Permanent

Department: Higher Education

Work Set up: This is a hybrid-working role, with a minimum number of days a week in our London office.

Our Organisation

Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose – to help everyone achieve their potential through learning. We do that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the world’s leading learning company.

At Pearson (FTSE 100) we believe in the power of difference; harnessing the unique skills, perspectives, and backgrounds of every employee helps us foster innovation and create the most effective solutions for learners around the world. That’s why we’re committed to ensuring that diversity and inclusion are embedded into everything we do. We foster a work environment that’s inclusive and diverse — and where our people can be themselves — so we can reflect the customers and learners we serve.

You can learn more about our commitment to a diverse and inclusive culture here: https://careers/diversity-equity-inclusion/

We are delighted to be awarded Gold against the Investors in People standard in the UK; we are confirmed by Stonewall in the Top 100 Employers LGBTQ+ UK employers; we are a Disability Confident committed employer and committed to the Race Charter; we were recognised in the Best Employers for Diversity 2019 awards; we were featured on The Forbes List of Best D&I Employers; we are a Working Mums Top Employer and Age Positive employer. Pearson is a truly global family and listed on the London and New York Stock Exchanges. We are proud to offer an exceptional and supportive environment to develop your professional career!

About the team

The Higher Education and International Vocational Qualifications and Training team is part of Pearson Workforce Skills – Performance Zone. This is an exciting time to join a friendly, talented and dynamic team as we transform our offer for the future whilst continuing to deliver a successful suite of career and skills-based qualifications and services in more than 50 countries.

We believe we are just scratching the surface in terms of meeting global demand, but our customers always come first – be that the students who want to develop their future success through education – Governments who are seeking to effectively skill their population – employers or education and training providers.

About the job

As the Senior Operations Management Administrator, you will support our UK-based and international teams to ensure the effective and efficient governance and administration of our work. Working closely with colleagues across our markets, and within different divisions within Pearson, you will manage day-to-day administration and oversee our communications and governance processes.


  • Establish and organize team operations and administrative systems, standards and ‘best practice’ procedures

  • Capture and document existing and new business processes

  • Lead the implementation and smooth running of key governance workstreams, including scheduling meetings, preparing and distributing papers and minutes and associated action trackers

  • Plan and administer governance meetings attended by internal and external stakeholders

  • Create, maintain and monitor detailed project plans, including supporting financial plans

  • Facilitate the creation, maintenance and monitoring of detailed risks and issues logs

  • Create and distribute project progress reports

  • Support the organisation and planning of events attended by internal and external stakeholders

  • Coordinate HR recruitment and related processes and procedures, including staff induction and onboarding

  • Coordinate internal and external events, and internal communications

This is a hybrid role with a minimum number of days a month in the office space.

About you

Organised, accurate and flexible, you will be able to tackle any challenge with enthusiasm and commitment and enjoy juggling multiple priorities to ensure success. A positive relationship builder, you can effectively communicate with a range of stakeholders to create trust and rapport. You are a proactive team player but feel equally confident working alone and are capable of learning quickly.

We welcome applicants with the following skills and experience:


  • Excellent written and verbal communication

  • Good IT skills

  • Project planning and coordination using common project management tools

  • Stakeholder management

  • Project and progress reporting

  • Risk management and documentation


  • Experience of process mapping and documentation

  • Experience of managing business change oriented projects

  • Experience of working within the education sector

Equal Employment Opportunity

Pearson is an equal opportunities employer. We do not discriminate against employees or job applicants and select the best person for each job based on relevant skills and experience.

We are also committed to building an accurate picture of the make-up of the workforce and encouraging equality and diversity.

The information you provide will stay confidential and be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Your Benefits & Reward

We’ll expect a lot and we know you’ll do great work, so we give a lot back with some of the best benefits in the business! Along with learning, development and mentoring opportunities, our range of benefits can support the different needs of our diverse colleagues, and their families too. Joining our Pearson family can provide you with unlimited and truly global career progression options, and you can also look forward to exploring our impressive benefits, such as:

  • Flexible options for work from home days.

  • A starting holiday of 25 days plus UK public holidays, and you’ll earn 1 additional day’s holiday per year you work with us.

  • Generous pension scheme where we match and double what you contribute.

    Maternity, paternity, and family care leave as wel

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